Do not open any attachment and URL included in the phishing email. We only use the following email addresses for official or legitimate communication: In some cases, e.g. for billing/payment: Any email claiming to be from us that is not sent from one of the above mentioned addresses, should be…
You can send us abuse reports by email to support@mailfence.com (PGP key). Please include as much information as possible (e.g., full headers of the abuse/spam message OR URL if the abuse/spam is open to public, context, …).
We do not have any specific recommendations regarding any suggested XMPP Client (nor do we endorse or take any responsibility in terms of their security/privacy). Thus, you can use any XMPP of your choice under following configuration settings: Username: username Domain: mailfence.com Server: xmpp.contactoffice.com Connection port: 5222 However, to facilitate…
Concerning external tools/apps, we do not have any specific recommendation in this regard (nor do we endorse or take any responsibility in terms of their security/privacy).However, to facilitate your use of Mailfence account (paying) on external tools/apps, here are some of the common third-party tools/apps that you can use based…
Concerning external tools/apps, we don’t recommend a specific local email client for ActiveSync connections. (nor do we take any responsibility in terms of their security/privacy). However, to continue using your Mailfence account (paying) on external tools/apps these are some of the common third-party tools/apps that you can use based on…
If your TFA (two factor authentication) code is invalid, please: Make sure that the app code corresponds to your Mailfence account. If you have changed your TFA app in the meantime OR have re-initialized TFA on your Mailfence account with a new secret code. Then the old code will not…
In addition to end-to-end encryption and digital signature, there are lots of other benefits to a private email from Mailfence. You can find out more on these two links: https://mailfence.com/en/secure-email.jsp https://mailfence.com/en/private-email.jsp To summarize, following are some of those factors that make Mailfence Emails, Calendars, Documents and Contacts secure and private…
A Mailfence group allow users to share mailbox, documents, calendar, contacts and perform instant chatting with group members. Group administrator can define specific access rights per user and per tool (read, write). Total number of items and storage of each group is based on group administrator subscription plan. For more…
We support the UTF-8 character encoding scheme. In case if you see any unrecognized or weird characters after importing data, then please contact our support with the following information: Which import option did you use to import your data file? Which language is the data in?
Go into your account and following these steps: 1. Settings 2. Account -> Subscription 3. Choose desired plan Click here for more information about the features included in the different plans.