{"id":9889,"date":"2019-07-25T13:32:43","date_gmt":"2019-07-25T13:32:43","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/por-que-nao-consigo-fazer-login-na-minha-conta-do-mailfence\/"},"modified":"2025-01-30T08:38:58","modified_gmt":"2025-01-30T08:38:58","slug":"por-que-nao-consigo-fazer-login-na-minha-conta-do-mailfence","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/pt\/kb\/por-que-nao-consigo-fazer-login-na-minha-conta-do-mailfence\/","title":{"rendered":"Por que n\u00e3o consigo fazer login na minha conta do Mailfence?"},"content":{"rendered":"\n<p>Se voc\u00ea n\u00e3o conseguir <a href=\"https:\/\/mailfence.com\/sw?type=L&amp;state=0&amp;lf=mailfence\">fazer<\/a> login na sua conta do Mailfence, consulte as seguintes corre\u00e7\u00f5es para problemas comuns de login abaixo:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Verifique se voc\u00ea est\u00e1 usando as credenciais corretas, ou seja, nome de usu\u00e1rio\/endere\u00e7o de e-mail principal (N\u00c3O um endere\u00e7o de alias) e senha.<\/li>\n\n\n\n<li>Se voc\u00ea estiver usando um navegador m\u00f3vel e n\u00e3o conseguir encontrar o campo Nome de usu\u00e1rio\/senha, clique nas <strong>tr\u00eas barras<\/strong> no canto superior direito.<\/li>\n\n\n\n<li>Se voc\u00ea estiver usando um gerenciador de senhas com digita\u00e7\u00e3o autom\u00e1tica e ele indicar <a href=\"https:\/\/kb.mailfence.com\/es\/?post_type=ht_kb&amp;p=9296\">credenciais inv\u00e1lidas<\/a>, tente copiar manualmente o nome de usu\u00e1rio\/endere\u00e7o de e-mail principal e a senha nos respectivos campos e tente novamente.<\/li>\n\n\n\n<li>Tente limpar o cache do navegador, reinicie o navegador e tente novamente.<\/li>\n\n\n\n<li>Verifique se o Javascript, o armazenamento de sess\u00e3o e os cookies est\u00e3o ativados em seu navegador e tente novamente.\nTente tamb\u00e9m usar um <a href=\"https:\/\/kb.mailfence.com\/kb\/recommended-browser-for-mailfence\/\">navegador diferente<\/a> que ofere\u00e7a suporte a eles e tente novamente. <\/li>\n\n\n\n<li>Tente desativar as extens\u00f5es\/plugins do navegador que voc\u00ea possa ter ativado e tente novamente.<\/li>\n\n\n\n<li>N\u00e3o mantemos contas indefinidamente: seus dados desaparecer\u00e3o se voc\u00ea parar de usar sua conta. As contas gratuitas s\u00e3o suspensas ap\u00f3s 7 meses de inatividade e totalmente exclu\u00eddas 5 meses depois.   <\/li>\n<\/ul>\n\n<p>Se nenhum dos pontos acima ajudar, tente usar a <a href=\"https:\/\/mailfence.com\/en\/password_reset\/\">fun\u00e7\u00e3o de perda de senha<\/a> como \u00faltimo recurso.<\/p>\n\n<p>Se voc\u00ea ainda n\u00e3o conseguir fazer login no Mailfence, envie um e-mail para o <a href=\"https:\/\/mailfence.com\/en\/contact.jsp\">nosso suporte<\/a> com o nome de usu\u00e1rio da sua conta do Mailfence.<\/p>\n\n<p>Se voc\u00ea n\u00e3o se lembrar do seu nome de usu\u00e1rio OU endere\u00e7o de e-mail principal, envie um <a href=\"https:\/\/kb.mailfence.com\/es\/?post_type=ht_kb&amp;p=9139\">e-mail para o nosso suporte<\/a> usando o endere\u00e7o de redefini\u00e7\u00e3o\/notifica\u00e7\u00e3o usado para registrar sua conta do Mailfence.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se voc\u00ea n\u00e3o conseguir fazer login na sua conta do Mailfence, consulte as seguintes corre\u00e7\u00f5es para problemas comuns de login abaixo: Se nenhum dos pontos acima ajudar, tente usar a fun\u00e7\u00e3o de perda de senha como \u00faltimo recurso. Se voc\u00ea ainda n\u00e3o conseguir fazer login no Mailfence, envie um e-mail&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1176],"ht-kb-tag":[],"class_list":["post-9889","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-como-voce-pode-comecar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Por que n\u00e3o consigo fazer login na minha conta do Mailfence? - Mailfence Support<\/title>\n<meta name=\"description\" content=\"Se voc\u00ea n\u00e3o conseguir fazer login na sua conta do Mailfence, h\u00e1 uma s\u00e9rie de corre\u00e7\u00f5es r\u00e1pidas que voc\u00ea pode tentar. Se voc\u00ea ainda n\u00e3o conseguir fazer login no Mailfence, entre em contato conosco.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kb.mailfence.com\/pt\/kb\/por-que-nao-consigo-fazer-login-na-minha-conta-do-mailfence\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Por que n\u00e3o consigo fazer login na minha conta do Mailfence? - Mailfence Support\" \/>\n<meta property=\"og:description\" content=\"Se voc\u00ea n\u00e3o conseguir fazer login na sua conta do Mailfence, h\u00e1 uma s\u00e9rie de corre\u00e7\u00f5es r\u00e1pidas que voc\u00ea pode tentar. 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