{"id":9707,"date":"2019-07-23T12:57:54","date_gmt":"2019-07-23T12:57:54","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/como-posso-garantir-que-alguns-e-mails-nunca-vao-para-a-pasta-de-spam\/"},"modified":"2026-03-30T13:55:40","modified_gmt":"2026-03-30T13:55:40","slug":"como-posso-garantir-que-alguns-e-mails-nunca-vao-para-a-pasta-de-spam","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/pt\/kb\/como-posso-garantir-que-alguns-e-mails-nunca-vao-para-a-pasta-de-spam\/","title":{"rendered":"Como posso garantir que alguns e-mails nunca v\u00e3o para a pasta de spam?"},"content":{"rendered":"\n<p>Caso voc\u00ea encontre e-mails na <a href=\"https:\/\/blog.mailfence.com\/pt\/plus-addressing\/\">pasta de Spam<\/a> que <a href=\"https:\/\/kb.mailfence.com\/es\/?post_type=ht_kb&amp;p=9628\">n\u00e3o deveriam estar l\u00e1<\/a>, <strong>clique com o bot\u00e3o direito do mouse na mensagem -&gt; Marcar como &#8220;N\u00e3o \u00e9 spam&#8221;<\/strong>. Voc\u00ea ver\u00e1 uma op\u00e7\u00e3o para coloc\u00e1-los diretamente nos endere\u00e7os coletados. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"476\" height=\"482\" src=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam.png\" alt=\"pasta de spam, etapa final\" class=\"wp-image-871\" srcset=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam.png 476w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam-296x300.png 296w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam-50x50.png 50w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam-60x60.png 60w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam-100x100.png 100w\" sizes=\"auto, (max-width: 476px) 100vw, 476px\" \/><\/figure>\n<\/div>\n\n\n<p>No entanto, se voc\u00ea quiser que determinados e-mails recebidos nunca entrem na pasta de spam, use o recurso <a href=\"https:\/\/mailfence.com\/pt\/doc\/#antispam\">Whitelist<\/a> (planos pagos).<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Os e-mails com malwares conhecidos ou padr\u00f5es maliciosos s\u00e3o <strong>sempre<\/strong> recusados por motivos de seguran\u00e7a.<br>Whitelist n\u00e3o se aplica a e-mails baixados da <a href=\"https:\/\/mailfence.com\/pt\/doc\/#pop3client\">conta externa (POP3)<\/a>.<\/p>\n\n\n\n<p><strong>1. Configura\u00e7\u00f5es<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"199\" height=\"310\" src=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25.png\" alt=\"pasta de spam, lista de permiss\u00f5es: etapa 1\" class=\"wp-image-999\" srcset=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25.png 199w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25-193x300.png 193w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25-32x50.png 32w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25-39x60.png 39w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25-64x100.png 64w\" sizes=\"auto, (max-width: 199px) 100vw, 199px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>2. Mensagens -> Filtros -> Lista de permiss\u00f5es<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"1024\" src=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-1022x1024.png\" alt=\"\" class=\"wp-image-12136\" style=\"width:600px\" srcset=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-1022x1024.png 1022w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-300x300.png 300w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-150x150.png 150w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-768x769.png 768w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-50x50.png 50w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-60x60.png 60w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-100x100.png 100w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence.png 1200w\" sizes=\"auto, (max-width: 1022px) 100vw, 1022px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>3. Adicionar e-mail ou dom\u00ednio<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"291\" height=\"247\" src=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain.png\" alt=\"pasta de spam, lista de permiss\u00f5es: etapa 3\" class=\"wp-image-1002\" style=\"width:298px;height:auto\" srcset=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain.png 291w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain-50x42.png 50w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain-60x51.png 60w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain-100x85.png 100w\" sizes=\"auto, (max-width: 291px) 100vw, 291px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Voc\u00ea tamb\u00e9m pode &#8220;Desativar o antispam para todos os e-mails recebidos&#8221;.\nAo ativar essa op\u00e7\u00e3o, voc\u00ea colocar\u00e1 na lista de permiss\u00f5es TODOS os e-mails recebidos.\nN\u00e3o recomendamos que voc\u00ea use essa op\u00e7\u00e3o para evitar o recebimento de spam.  <\/p>\n\n\n\n<p>Consulte <a href=\"https:\/\/kb.mailfence.com\/es\/?post_type=ht_kb&amp;p=9609\">este artigo da KB<\/a> para ver o n\u00famero de entradas de endere\u00e7os coletados que voc\u00ea pode criar.<\/p>\n\n\n\n<p>De qualquer forma, voc\u00ea sempre pode pedir ao remetente que <a href=\"https:\/\/kb.mailfence.com\/pt\/kb\/por-que-os-e-mails-que-envio-vao-para-a-pasta-de-spam-do-destinatario\/\">siga as boas pr\u00e1ticas<\/a> para evitar que seus e-mails sejam considerados a ir na pasta de spam no lado do recebimento.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Caso voc\u00ea encontre e-mails na pasta de Spam que n\u00e3o deveriam estar l\u00e1, clique com o bot\u00e3o direito do mouse na mensagem -&gt; Marcar como &#8220;N\u00e3o \u00e9 spam&#8221;. Voc\u00ea ver\u00e1 uma op\u00e7\u00e3o para coloc\u00e1-los diretamente nos endere\u00e7os coletados. No entanto, se voc\u00ea quiser que determinados e-mails recebidos nunca entrem na&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1245],"ht-kb-tag":[],"class_list":["post-9707","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-abuso-e-spam"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Evite que os e-mails sejam enviados para a pasta de spam - Mailfence Support<\/title>\n<meta name=\"description\" content=\"Se os e-mails que voc\u00ea deseja ler estiverem indo para a pasta de spam, evite isso adicionando o endere\u00e7o \u00e0 sua lista de permiss\u00f5es.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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