{"id":9654,"date":"2019-07-23T12:53:34","date_gmt":"2019-07-23T12:53:34","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/por-que-nao-estou-recebendo-alguns-e-mails\/"},"modified":"2025-02-05T11:16:31","modified_gmt":"2025-02-05T11:16:31","slug":"por-que-nao-estou-recebendo-alguns-e-mails","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/pt\/kb\/por-que-nao-estou-recebendo-alguns-e-mails\/","title":{"rendered":"Por que n\u00e3o estou recebendo alguns e-mails?"},"content":{"rendered":"\n<p>Isso pode ocorrer por diferentes motivos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O e-mail n\u00e3o foi enviado com sucesso pelo remetente. Entre em contato com o provedor de servi\u00e7os do remetente para confirmar. <\/li>\n\n\n\n<li>O e-mail pode ter sido perdido devido a um problema de rede ou a um erro t\u00e9cnico em um dos rel\u00e9s (de e-mail). N\u00e3o h\u00e1 muito o que fazer aqui. O melhor seria pedir ao remetente que tente novamente. Caso o problema persista, <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5537\">entre em contato com nosso suporte<\/a>.<\/li>\n\n\n\n<li>O e-mail pode ter sido considerado spam e movido para a pasta Spam.\nVerifique sua pasta Spam (os e-mails nessa pasta est\u00e3o sujeitos \u00e0 exclus\u00e3o autom\u00e1tica). <\/li>\n\n\n\n<li>Talvez o e-mail tenha sido filtrado e n\u00e3o esteja dispon\u00edvel na pasta Caixa de entrada. Verifique seus <a href=\"https:\/\/mailfence.com\/pt\/doc\/#filters\">filtros de e-mail recebidos<\/a> para confirmar.<\/li>\n\n\n\n<li>O e-mail pode ter recebido uma <a href=\"https:\/\/moz.com\/help\/link-explorer\/link-building\/spam-score\">pontua\u00e7\u00e3o alta de spam<\/a> e, portanto, foi recusado no momento do recebimento. Isso \u00e9 para proteger melhor nossos usu\u00e1rios contra abuso e fraude. Solicite ao remetente que <a href=\"https:\/\/kb.mailfence.com\/kb\/why-emails-i-send-are-going-into-the-spam-folder-on-recipient-side\/\">siga as boas pr\u00e1ticas<\/a>.  <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Como alternativa, voc\u00ea pode colocar o endere\u00e7o ou o dom\u00ednio do remetente na <a href=\"https:\/\/kb.mailfence.com\/kb\/how-can-i-make-sure-that-some-emails-never-go-into-the-spam-folder\/\">lista de permiss\u00f5es<\/a> em um plano pago.<\/p>\n\n\n\n<p>Caso nenhum dos pontos acima ajude, ou se voc\u00ea achar que um e-mail foi recusado erroneamente (por exemplo, um falso positivo), envie um e-mail para nosso suporte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/blog.mailfence.com\/pt\/cabecalho-e-mail\/\"><strong>Cabe\u00e7alhos completos + corpo<\/strong><\/a> ou <a href=\"https:\/\/kb.mailfence.com\/kb\/how-to-export-data-from-mailfence-account\/#htoc-for-exporting-a-specific-email\"><strong>arquivo<\/strong><\/a> do e-mail que nunca chegou (voc\u00ea precisar\u00e1 entrar em contato com o remetente para compartilhar isso com voc\u00ea)<\/li>\n\n\n\n<li>Se isso n\u00e3o for poss\u00edvel, ent\u00e3o, pelo menos, a <strong>data<\/strong> e <strong>o endere\u00e7o do remetente<\/strong> do qual voc\u00ea esperava receber o e-mail (que nunca chegou).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Isso pode ocorrer por diferentes motivos: Caso nenhum dos pontos acima ajude, ou se voc\u00ea achar que um e-mail foi recusado erroneamente (por exemplo, um falso positivo), envie um e-mail para nosso suporte:<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1245,1183],"ht-kb-tag":[],"class_list":["post-9654","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-abuso-e-spam","ht_kb_category-mensagens"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Por que n\u00e3o estou recebendo alguns e-mails? - Mailfence Support<\/title>\n<meta name=\"description\" content=\"Se voc\u00ea n\u00e3o recebe constantemente e-mails de pessoas espec\u00edficas, pode adicionar esses remetentes \u00e0 sua lista de permiss\u00f5es. Assim, o Mailfence permitir\u00e1 que voc\u00ea receba esses e-mails.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kb.mailfence.com\/pt\/kb\/por-que-nao-estou-recebendo-alguns-e-mails\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Por que n\u00e3o estou recebendo alguns e-mails? - Mailfence Support\" \/>\n<meta property=\"og:description\" content=\"Se voc\u00ea n\u00e3o recebe constantemente e-mails de pessoas espec\u00edficas, pode adicionar esses remetentes \u00e0 sua lista de permiss\u00f5es. 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