{"id":9257,"date":"2019-07-23T11:04:13","date_gmt":"2019-07-23T11:04:13","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/"},"modified":"2025-02-05T11:57:07","modified_gmt":"2025-02-05T11:57:07","slug":"o-que-devo-fazer-quando-receber-um-e-mail-de-phishing","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/","title":{"rendered":"O que devo fazer quando receber um e-mail de phishing?"},"content":{"rendered":"\n<p>N\u00e3o abra nenhum anexo ou URL inclu\u00eddo no e-mail de phishing.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Para que voc\u00ea possa denunciar o e-mail de phishing \u00e0s autoridades competentes, <a href=\"https:\/\/kb.mailfence.com\/es\/?post_type=ht_kb&amp;p=9139\">envie<\/a> <a href=\"https:\/\/blog.mailfence.com\/pt\/cabecalho-e-mail\/\">os cabe\u00e7alhos<\/a> completos <a href=\"https:\/\/blog.mailfence.com\/pt\/cabecalho-e-mail\/\">+ corpo<\/a> (ou <a href=\"https:\/\/kb.mailfence.com\/kb\/how-to-export-data-from-mailfence-account\/#htoc-for-exporting-a-specific-email\">arquivo<\/a>) por e-mail para support@mailfence.com<a href=\"https:\/\/mailfence.com\/pt\/contato.jsp\">(chave PGP<\/a>).<\/p>\n\n\n\n<p>Usamos os seguintes endere\u00e7os de e-mail somente para comunica\u00e7\u00e3o oficial ou leg\u00edtima:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>support@mailfence.com<\/strong> &#8211; Para todos os tipos de relat\u00f3rios, suporte e consultas relacionadas a pagamentos.<\/li>\n\n\n\n<li><strong>noreply@mailfence.com<\/strong> &#8211; Para notifica\u00e7\u00e3o de novas mensagens, ativa\u00e7\u00e3o de conta e links de redefini\u00e7\u00e3o de senha.<\/li>\n\n\n\n<li><strong>marketing@mailfence.com<\/strong> &#8211; Para todos os tipos de consultas relacionadas a marketing e imprensa.<\/li>\n<\/ul>\n\n\n\n<p>Em alguns casos, por exemplo, para faturamento\/pagamento:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>pay@contactoffice.com<\/strong><\/li>\n\n\n\n<li><strong>support@contactoffice.com<\/strong> &#8211; Para pagamentos e consultas relacionadas.<\/li>\n<\/ul>\n\n\n\n<p>Qualquer e-mail que alegue ser nosso e que n\u00e3o seja enviado de um dos endere\u00e7os mencionados acima deve ser considerado suspeito.<\/p>\n\n\n\n<p>Leia nossa publica\u00e7\u00e3o no blog para obter mais informa\u00e7\u00f5es sobre como <a href=\"https:\/\/blog.mailfence.com\/pt\/o-que-e-phishing\/\">identificar e se proteger de e-mails de phishing<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>N\u00e3o abra nenhum anexo ou URL inclu\u00eddo no e-mail de phishing. Usamos os seguintes endere\u00e7os de e-mail somente para comunica\u00e7\u00e3o oficial ou leg\u00edtima: Em alguns casos, por exemplo, para faturamento\/pagamento: Qualquer e-mail que alegue ser nosso e que n\u00e3o seja enviado de um dos endere\u00e7os mencionados acima deve ser considerado&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1245],"ht-kb-tag":[],"class_list":["post-9257","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-abuso-e-spam"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>E-mail de phishing: O que voc\u00ea deve fazer quando receber um<\/title>\n<meta name=\"description\" content=\"O phishing \u00e9 uma tentativa de roubar seus dados pessoais. Neste artigo, detalhamos o se deve fazer com um e-mail de phishing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O que devo fazer quando receber um e-mail de phishing? - Mailfence Support\" \/>\n<meta property=\"og:description\" content=\"O phishing \u00e9 uma tentativa de roubar seus dados pessoais. Neste artigo, detalhamos o se deve fazer com um e-mail de phishing.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/\" \/>\n<meta property=\"og:site_name\" content=\"Mailfence Support\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mailfence\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-05T11:57:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2022\/08\/SOCIAL-IMAGE-blog-KB.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@mailfence\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"TechArticle\",\"@id\":\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/\"},\"author\":{\"name\":\"Mailfence Support\",\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#\/schema\/person\/2ef2930e7a1ee7003aaeb419def643cd\"},\"headline\":\"O que devo fazer quando receber um e-mail de phishing?\",\"datePublished\":\"2019-07-23T11:04:13+00:00\",\"dateModified\":\"2025-02-05T11:57:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/\"},\"wordCount\":183,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#organization\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/\",\"url\":\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/\",\"name\":\"E-mail de phishing: O que voc\u00ea deve fazer quando receber um\",\"isPartOf\":{\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#website\"},\"datePublished\":\"2019-07-23T11:04:13+00:00\",\"dateModified\":\"2025-02-05T11:57:07+00:00\",\"description\":\"O phishing \u00e9 uma tentativa de roubar seus dados pessoais. Neste artigo, detalhamos o se deve fazer com um e-mail de phishing.\",\"breadcrumb\":{\"@id\":\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/kb.mailfence.com\/pt\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mensagens\",\"item\":\"https:\/\/kb.mailfence.com\/pt\/artigo-categoria\/mensagens\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Abuso e spam\",\"item\":\"https:\/\/kb.mailfence.com\/pt\/artigo-categoria\/abuso-e-spam\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"O que devo fazer quando receber um e-mail de phishing?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#website\",\"url\":\"https:\/\/kb.mailfence.com\/pt\/\",\"name\":\"Mailfence Support\",\"description\":\"Secure and private email suite\",\"publisher\":{\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/kb.mailfence.com\/pt\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#organization\",\"name\":\"Mailfence\",\"url\":\"https:\/\/kb.mailfence.com\/pt\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2022\/08\/mailfence-logo-envelope-and-text.png\",\"contentUrl\":\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2022\/08\/mailfence-logo-envelope-and-text.png\",\"width\":4961,\"height\":850,\"caption\":\"Mailfence\"},\"image\":{\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/mailfence\/\",\"https:\/\/x.com\/mailfence\",\"https:\/\/www.instagram.com\/mailfence_\/\",\"https:\/\/www.linkedin.com\/company\/mailfence\",\"https:\/\/www.pinterest.com\/mailfence_com\/\",\"https:\/\/www.youtube.com\/@mailfence\",\"https:\/\/en.wikipedia.org\/wiki\/Mailfence\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/kb.mailfence.com\/pt\/#\/schema\/person\/2ef2930e7a1ee7003aaeb419def643cd\",\"name\":\"Mailfence Support\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/74ad1dfb6ee5a350f92123d2a8ce5cf95dbed666169690013c77801d2c837927?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/74ad1dfb6ee5a350f92123d2a8ce5cf95dbed666169690013c77801d2c837927?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/74ad1dfb6ee5a350f92123d2a8ce5cf95dbed666169690013c77801d2c837927?s=96&d=mm&r=g\",\"caption\":\"Mailfence Support\"},\"description\":\"End-to-end encrypted e-mail service that values and respects your privacy without compromising the ease-of-use. @mailfence @mailfence_fr\",\"sameAs\":[\"https:\/\/www.mailfence.com\",\"https:\/\/www.facebook.com\/mailfence\",\"https:\/\/www.linkedin.com\/company\/mailfence\",\"https:\/\/x.com\/mailfence\",\"https:\/\/en.wikipedia.org\/wiki\/Mailfence\"],\"url\":\"https:\/\/kb.mailfence.com\/pt\/author\/kbmfadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"E-mail de phishing: O que voc\u00ea deve fazer quando receber um","description":"O phishing \u00e9 uma tentativa de roubar seus dados pessoais. Neste artigo, detalhamos o se deve fazer com um e-mail de phishing.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/","og_locale":"pt_BR","og_type":"article","og_title":"O que devo fazer quando receber um e-mail de phishing? - Mailfence Support","og_description":"O phishing \u00e9 uma tentativa de roubar seus dados pessoais. Neste artigo, detalhamos o se deve fazer com um e-mail de phishing.","og_url":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/","og_site_name":"Mailfence Support","article_publisher":"https:\/\/www.facebook.com\/mailfence\/","article_modified_time":"2025-02-05T11:57:07+00:00","og_image":[{"width":1536,"height":768,"url":"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2022\/08\/SOCIAL-IMAGE-blog-KB.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@mailfence","twitter_misc":{"Est. tempo de leitura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"TechArticle","@id":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/#article","isPartOf":{"@id":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/"},"author":{"name":"Mailfence Support","@id":"https:\/\/kb.mailfence.com\/pt\/#\/schema\/person\/2ef2930e7a1ee7003aaeb419def643cd"},"headline":"O que devo fazer quando receber um e-mail de phishing?","datePublished":"2019-07-23T11:04:13+00:00","dateModified":"2025-02-05T11:57:07+00:00","mainEntityOfPage":{"@id":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/"},"wordCount":183,"commentCount":0,"publisher":{"@id":"https:\/\/kb.mailfence.com\/pt\/#organization"},"inLanguage":"pt-BR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/","url":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/","name":"E-mail de phishing: O que voc\u00ea deve fazer quando receber um","isPartOf":{"@id":"https:\/\/kb.mailfence.com\/pt\/#website"},"datePublished":"2019-07-23T11:04:13+00:00","dateModified":"2025-02-05T11:57:07+00:00","description":"O phishing \u00e9 uma tentativa de roubar seus dados pessoais. Neste artigo, detalhamos o se deve fazer com um e-mail de phishing.","breadcrumb":{"@id":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kb.mailfence.com\/pt\/kb\/o-que-devo-fazer-quando-receber-um-e-mail-de-phishing\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/kb.mailfence.com\/pt\/"},{"@type":"ListItem","position":2,"name":"Mensagens","item":"https:\/\/kb.mailfence.com\/pt\/artigo-categoria\/mensagens\/"},{"@type":"ListItem","position":3,"name":"Abuso e spam","item":"https:\/\/kb.mailfence.com\/pt\/artigo-categoria\/abuso-e-spam\/"},{"@type":"ListItem","position":4,"name":"O que devo fazer quando receber um e-mail de phishing?"}]},{"@type":"WebSite","@id":"https:\/\/kb.mailfence.com\/pt\/#website","url":"https:\/\/kb.mailfence.com\/pt\/","name":"Mailfence Support","description":"Secure and private email suite","publisher":{"@id":"https:\/\/kb.mailfence.com\/pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kb.mailfence.com\/pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/kb.mailfence.com\/pt\/#organization","name":"Mailfence","url":"https:\/\/kb.mailfence.com\/pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/kb.mailfence.com\/pt\/#\/schema\/logo\/image\/","url":"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2022\/08\/mailfence-logo-envelope-and-text.png","contentUrl":"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2022\/08\/mailfence-logo-envelope-and-text.png","width":4961,"height":850,"caption":"Mailfence"},"image":{"@id":"https:\/\/kb.mailfence.com\/pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/mailfence\/","https:\/\/x.com\/mailfence","https:\/\/www.instagram.com\/mailfence_\/","https:\/\/www.linkedin.com\/company\/mailfence","https:\/\/www.pinterest.com\/mailfence_com\/","https:\/\/www.youtube.com\/@mailfence","https:\/\/en.wikipedia.org\/wiki\/Mailfence"]},{"@type":"Person","@id":"https:\/\/kb.mailfence.com\/pt\/#\/schema\/person\/2ef2930e7a1ee7003aaeb419def643cd","name":"Mailfence Support","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/secure.gravatar.com\/avatar\/74ad1dfb6ee5a350f92123d2a8ce5cf95dbed666169690013c77801d2c837927?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/74ad1dfb6ee5a350f92123d2a8ce5cf95dbed666169690013c77801d2c837927?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/74ad1dfb6ee5a350f92123d2a8ce5cf95dbed666169690013c77801d2c837927?s=96&d=mm&r=g","caption":"Mailfence Support"},"description":"End-to-end encrypted e-mail service that values and respects your privacy without compromising the ease-of-use. @mailfence @mailfence_fr","sameAs":["https:\/\/www.mailfence.com","https:\/\/www.facebook.com\/mailfence","https:\/\/www.linkedin.com\/company\/mailfence","https:\/\/x.com\/mailfence","https:\/\/en.wikipedia.org\/wiki\/Mailfence"],"url":"https:\/\/kb.mailfence.com\/pt\/author\/kbmfadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/ht-kb\/9257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/comments?post=9257"}],"version-history":[{"count":5,"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/ht-kb\/9257\/revisions"}],"predecessor-version":[{"id":11412,"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/ht-kb\/9257\/revisions\/11412"}],"wp:attachment":[{"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/media?parent=9257"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/ht-kb-category?post=9257"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/kb.mailfence.com\/pt\/wp-json\/wp\/v2\/ht-kb-tag?post=9257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}