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Why am I not receiving some emails?

Emails with high spam scores are refused at reception time to better protect our users from abuse and fraud. You can always ask the sender to follow good practices to avoid this.

However, if you want to ensure the reception of specific OR all incoming emails, then use the Whitelist feature by following these steps. This will not include emails with known malware (which will always be refused).

1. Settings

not receiving emails: step 1

2. Messages -> Whitelist

not receiving emails: step 2

3. Click on Add email or Domain

not receiving emails: step 3

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