In this KB article, we will explain the difference between an alias and a mailbox.
What is an alias
An alias is an alternative address for your primary email address, it functions as a disguise. For example, if you had a primary email called Daniel.gonzales@ABcompany.com and you set up an alias called sales@ABcompany.com. All the emails that sales@ABcompany.com receives will go to daniel.gonzales@ABcompany.com, which is the primary email address.
Essentially, an alias is another name or identifier for your primary email address. It is important to note that aliases are NOT separate mailboxes no matter how many you create, the emails will always go to the primary email address. Learn how to set up aliases in this help page.
What is a mailbox
A mailbox refers to the location to which your emails are saved. Each user account has a mailbox. The Mailfence mailbox comes by default with folders such as inbox, sent, trash, drafts, and spam. Learn how to set multiple mailbox or users in this KB article.
Having trouble with aliases and mailboxes? Send us a quick email at firstname.lastname@example.org (PGP key)