When we invoice you, in the credit card extract Mailfence appears as ContactOffice Group. COG is our parent company, to learn more about COG please click the link. If you need further information, please email us at support[at]mailfence.com
In the event of a payment dispute made by credit card or via PayPal, we inform you that the costs generated by this dispute, including the costs of processing, management and any other charges associated with the procedure, will be suppoted by the customer who initiated the dispute. These costs will be passed on to the customer and must be paid before any further transactions can be made.
We encourage you to contact us directly if you have any doubts or questions about your payment, to avoid unnecessary dispute procedures.