You can reach Mailfence customer support by sending an email to:
support@mailfence.com – For application support and payment related queries.
marketing@mailfence.com – For marketing related queries.
press@mailfence.com – For press related queries.
sales@mailfence.com – For sales related queries.
abuse@mailfence.com – For reporting abuse.
Free plan users should refer to our Online Help (click the ‘?’ symbol on the right side of the menu bar in the desktop version > Online help) or public Documentation, Knowledge Base (KB), Blog, and in-app resources. Due to limited resources, we do not respond to emails from free plan users unless staff availability allows (which is very unlikely) or unless your request is very specific and cannot be resolved using the above-mentioned tools.
Paying users receive priority support, and all requests will be addressed. However, some delays may occur – thank you for your patience. The typical response time is between a few minutes and 3 days, depending on the complexity of the issue and the current support workload.
Fake customer support phone numbers or tech support scams is an industry-wide issue. There are many Mailfence support scam pages online. They all advertise “Mailfence support number” or “Mailfence technical support,” targeting keywords likely to be searched in search engines. Scammers mostly use scare-tactics to trick you into unnecessary technical support services and push you to pay them to fix a nonexistent problem. They can also trick you into installing a malware, ransomware, or other unwanted programs that can steal your data (personal or financial) or damage your data or device.
Do not trust customer support numbers you find online or elsewhere because they are mostly scams and/or phishing attempts.
Do not call any support phone number unless it was directly emailed to you by our support team.
For general tips on online security and privacy, check out our email awareness & privacy course.