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An Introduction to Mailfence Chat

With Mailfence Chat, Mailfence strives to make the Internet a safer place.

That is why we didn’t stop at just a secure and private email solution. Instead, we developed a complete suite of tools which includes:

  • Emails
  • Calendar and Polls
  • Documents
  • Contacts
  • Groups
  • Chat

This guide will give you an introduction to Mailfence Chat and its different functionalities.

What is the Mailfence Chat?

The Mailfence Chat functionality is based on the Jabber/XMPP protocol. This protocol, named Jabber at its creation, then renamed XMPP (standing for Extensible Messaging and Presence Protocol), has been created for instant messaging. It’s an open-source protocol, meaning everyone can use it.

Another big feature is that it does not require a central server.

Using the Mailfence Chat with group members

It works a little bit like emails: everyone (every organization) can set up/use their own XMPP server. No third party needs to be involved. This makes a very popular option, which many organizations around the world use.

We have integrated an ejabberd server to power our XMPP network. Ejabberd is open-source and has been praised for its scalability and clustering features. Our chatting system is thus secured, because it remains in the same protected Mailfence environment, without the interference or control of any other organization.

How can I chat with my group contacts?

IMPORTANT NOTE: Mailfence chat is only available to paying users.

You can only use the Mailfence Chat with members of your groups.

Like many instant messaging services, our chat system lets you see which group members are online. You can check this by clicking on the little green dot at the right bottom of the screen to open the instant messaging panel.

Accessing the Mailfence Chat
Accessing the Mailfence Chat

A green dot signals any contact that is online.

With Mailfence secure chat feature, you can check in a blick which of your contacts are online.

To access this secure chat, just click on the group member’s tab you want to talk to. A new window will open next to the list. Use it to type your message, click on Enter, and there you go! Your contact can now reply instantly.

Participants type messages on Mailfence secure chat feature.

Collaborate safely with the Mailfence Chat

This instant messaging feature is brilliant for collaborative purposes and teamwork.

It’s much quicker than traditional emails to share comments and make progress on any project.

In addition, you can open as many windows as you need and interact in real-time with all your team members.

Also, it’s possible to multitask while chatting. You can edit a document, write an email, or schedule an appointment on the calendar while chatting. Another key point is that the whole team can collaborate on the same document in the Mailfence Documents tool while chatting together.

The Mailfence Chat doesn’t allow you to share screens or pictures, which prevents potential unintentional malware downloads.

The chat is far more effective for simple messages than email. It will help you to cut the noise in your email box and reduce the number of emails you’ve got to skim through every day.

Last but not least, with our secure chat, we protect your privacy. Mailfence does not keep the history or your chats, meaning we preserve the confidentiality of your chat.

Didn’t find what you were looking for? Check our Knowledge Base and our Documentation for a comprehensive guide on the Mailfence Chat.

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