Add an extra layer of security to your Mailfence app by requiring Face ID or Touch ID to open it. This ensures that even if someone has access to your unlocked iPhone or iPad, they cannot open the Mailfence app without biometric authentication.

Requirements

• iPhone or iPad running iOS 18 or later
• Face ID or Touch ID enabled on your device
• Mailfence mobile app installed

How to enable Face ID / Touch ID for Mailfence

1. On your home screen, long-press the Mailfence app icon.

2. Tap Require Face ID (or Require Touch ID on devices with Touch ID).

3. A prompt will appear with the following options:

• Require Face ID / Touch ID – The app will require biometric authentication to open.

• Hide and Require Face ID / Touch ID – The app will be hidden from your home screen and moved to a hidden folder in your App Library. It will also require biometric authentication.

4. Tap your preferred option.

5. Authenticate with Face ID or Touch ID to confirm.

Once enabled, app content will no longer appear in notification previews or Spotlight search results.

How to disable Face ID / Touch ID for Mailfence

1. Long-press the Mailfence app icon.
2. Tap Don’t Require Face ID (or Don’t Require Touch ID).
3. Authenticate to confirm.

Android

On Android, biometric protection for individual apps depends on the device manufacturer and Android version. Xiaomi and some OnePlus devices offer an App Lock feature for selected apps, while Samsung devices use Secure Folder, a separate protected space where Mailfence must be installed separately.

Google Pixel and other devices running standard Android may not currently offer a built-in per-app biometric lock in their stable software. Google has begun testing an App Lock feature for Pixel devices in the Android 17 QPR2 beta. Where available, it can require biometrics or a device credential before opening selected apps, including Mailfence. Availability depends on the installed Android version and beta enrolment.