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How can I make sure that some emails never go into the spam folder?

In case you find emails in your Spam folder that should not be there, right-click on the message -> Mark as ‘Not a spam’. You will be presented with an option to whitelist them directly.

spam folder, final step

However, if you want specific OR all incoming emails to never go into the spam folder, then use the Whitelist feature.

1. Settings

spam folder, whitelist: step 1

2. Messages -> Whitelist

spam folder, whitelist: step 2

3. Whitelist (details)

spam folder, whitelist: step 3

In any case, you can always ask the sender to follow good practices to avoid his/her emails being regarded as spam on the reception side.

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