{"id":5828,"date":"2019-07-11T12:15:04","date_gmt":"2019-07-11T12:15:04","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/que-dois-je-faire-si-mon-compte-mailfence-est-bloque-ou-suspendu\/"},"modified":"2025-02-04T11:32:55","modified_gmt":"2025-02-04T11:32:55","slug":"compte-bloque-ou-suspendu","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/fr\/kb\/compte-bloque-ou-suspendu\/","title":{"rendered":"Que dois-je faire si mon compte Mailfence est bloqu\u00e9 ou suspendu ?"},"content":{"rendered":"\n<p>Cela peut \u00eatre d\u00fb \u00e0 l&rsquo;une des raisons suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Votre compte a atteint la <a href=\"https:\/\/mailfence.com\/fr\/faq.jsp\">p\u00e9riode d&rsquo;inactivit\u00e9<\/a>. Les comptes gratuits sont suspendus apr\u00e8s 7 mois d&rsquo;inactivit\u00e9 et totalement supprim\u00e9s 5 mois plus tard. Les comptes payants ne sont pas supprim\u00e9s tant que les paiements sont re\u00e7us.<\/li>\n\n\n\n<li>Votre compte a \u00e9t\u00e9 compromis et a envoy\u00e9 de grandes quantit\u00e9s de spam, ce qui a forc\u00e9 notre syst\u00e8me anti-spam\/anti-abus \u00e0 le bloquer.<\/li>\n\n\n\n<li>Nous n&rsquo;avons pas re\u00e7u le paiement de l&rsquo;abonnement en souffrance.<\/li>\n\n\n\n<li>Il y a un probl\u00e8me technique.<\/li>\n<\/ul>\n\n\n\n<p>Quel que soit le cas, vous pouvez <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5537\">contacter notre support par email<\/a> <strong>en utilisant l&rsquo;<a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5778\">adresse email de r\u00e9initialisation\/notification<\/a> (celle que vous avez utilis\u00e9e lors de l&rsquo;enregistrement de votre compte chez Mailfence<\/strong> <strong>)<\/strong> du compte Mailfence en question.<\/p>\n\n\n\n<p>La proc\u00e9dure de d\u00e9verrouillage du compte Mailfence peut comprendre des v\u00e9rifications suppl\u00e9mentaires de l&rsquo;identit\u00e9 de l&rsquo;utilisateur.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Lorsque vous <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5537\">nous contactez<\/a>, n&rsquo;oubliez pas de mentionner votre nom d&rsquo;utilisateur\/adresse e-mail et votre formule d&rsquo;abonnement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cela peut \u00eatre d\u00fb \u00e0 l&rsquo;une des raisons suivantes : Quel que soit le cas, vous pouvez contacter notre support par email en utilisant l&rsquo;adresse email de r\u00e9initialisation\/notification (celle que vous avez utilis\u00e9e lors de l&rsquo;enregistrement de votre compte chez Mailfence ) du compte Mailfence en question. La proc\u00e9dure de&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1146],"ht-kb-tag":[],"class_list":["post-5828","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-gestion-des-comptes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mon compte Mailfence est bloqu\u00e9, comment dois-je proc\u00e9der ?<\/title>\n<meta name=\"description\" content=\"Il existe plusieurs raisons pour lesquelles votre compte Mailfence peut \u00eatre verrouill\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kb.mailfence.com\/fr\/kb\/compte-bloque-ou-suspendu\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" 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