{"id":5730,"date":"2019-07-23T11:04:13","date_gmt":"2019-07-23T11:04:13","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/que-dois-je-faire-lorsque-je-recois-un-courriel-dhameconnage\/"},"modified":"2025-01-31T10:39:03","modified_gmt":"2025-01-31T10:39:03","slug":"mail-hameconnage-que-faire","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/fr\/kb\/mail-hameconnage-que-faire\/","title":{"rendered":"Que dois-je faire lorsque je re\u00e7ois un mails d&rsquo;hame\u00e7onnage ?"},"content":{"rendered":"\n<p>N&rsquo;ouvrez pas les pi\u00e8ces jointes et les URL incluses dans le mail d&rsquo;hame\u00e7onnage.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Afin de pouvoir signaler l&rsquo;e-mail de phishing aux autorit\u00e9s comp\u00e9tentes, veuillez <a href=\"https:\/\/blog.mailfence.com\/fr\/comprendre-utiliser-en-tete-email\/\">envoyer l&rsquo;<\/a> int\u00e9gralit\u00e9 des <a href=\"https:\/\/blog.mailfence.com\/email-header\/\">en-t\u00eates et du corps<\/a> (ou l&rsquo;<a href=\"https:\/\/mailfence.com\/fr\/contact.jsp\">archive<\/a>) par e-mail \u00e0 support@mailfence.com<a href=\"https:\/\/mailfence.com\/en\/contact.jsp\">(cl\u00e9 PGP<\/a>).<\/p>\n\n\n\n<p>Nous n&rsquo;utilisons les adresses \u00e9lectroniques suivantes que pour des communications officielles ou l\u00e9gitimes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>support@mailfence.com<\/strong> &#8211; Pour toutes les questions relatives aux rapports, \u00e0 l&rsquo;assistance et aux paiements.<\/li>\n\n\n\n<li><strong>noreply@mailfence.com<\/strong> &#8211; Pour la notification de nouveaux messages, l&rsquo;activation du compte et les liens de r\u00e9initialisation du mot de passe.<\/li>\n\n\n\n<li><strong>marketing@mailfence.com<\/strong> &#8211; Pour toutes sortes de questions relatives au marketing et \u00e0 la presse.<\/li>\n<\/ul>\n\n\n\n<p>Dans certains cas, par exemple pour la facturation\/le paiement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>pay@contactoffice.com<\/strong><\/li>\n\n\n\n<li><strong>support@contactoffice.com<\/strong> &#8211; Pour les paiements et les questions connexes.<\/li>\n<\/ul>\n\n\n\n<p>Tout mail pr\u00e9tendant provenir de nous et qui n&rsquo;est pas envoy\u00e9 par l&rsquo;une des adresses mentionn\u00e9es ci-dessus doit \u00eatre consid\u00e9r\u00e9 comme suspect et potentiellement comme un mail d&rsquo;hame\u00e7onnage.<\/p>\n\n\n\n<p>Lisez notre article de blog pour plus d&rsquo;informations sur la fa\u00e7on d&rsquo;<a href=\"https:\/\/blog.mailfence.com\/fr\/ingenierie-sociale-quest-ce-que-le-phishing-ou-hameconnage\/\">identifier et de vous prot\u00e9ger contre les mails de phishing<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>N&rsquo;ouvrez pas les pi\u00e8ces jointes et les URL incluses dans le mail d&rsquo;hame\u00e7onnage. Nous n&rsquo;utilisons les adresses \u00e9lectroniques suivantes que pour des communications officielles ou l\u00e9gitimes : Dans certains cas, par exemple pour la facturation\/le paiement : Tout mail pr\u00e9tendant provenir de nous et qui n&rsquo;est pas envoy\u00e9 par l&rsquo;une&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1155],"ht-kb-tag":[],"class_list":["post-5730","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-abus-et-spam"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mail d&#039;hame\u00e7onnage : Que faire?<\/title>\n<meta name=\"description\" content=\"Le phishing est une tentative de vol de vos donn\u00e9es personnelles par le biais de l&#039;ing\u00e9nierie sociale.\" \/>\n<meta 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