{"id":5729,"date":"2019-07-23T12:57:54","date_gmt":"2019-07-23T12:57:54","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/comment-faire-en-sorte-que-certains-courriels-naillent-jamais-dans-le-dossier-spam\/"},"modified":"2026-03-30T13:52:24","modified_gmt":"2026-03-30T13:52:24","slug":"empecher-mails-aller-dans-spam","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/fr\/kb\/empecher-mails-aller-dans-spam\/","title":{"rendered":"Comment faire en sorte que certains mails n&rsquo;aillent jamais dans le dossier spam ?"},"content":{"rendered":"\n<p>Si vous trouvez dans votre <a href=\"https:\/\/blog.mailfence.com\/fr\/adressage-plus\/\">dossier Spam<\/a> des messages qui <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5723\">ne devraient pas s&rsquo;y trouver<\/a>, <strong>cliquez avec le bouton droit de la souris sur le message -&gt; Marquer comme \u00ab\u00a0N&rsquo;est pas un spam\u00a0\u00bb.<\/strong> Vous aurez alors la possibilit\u00e9 de les mettre directement sur liste blanche.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"476\" height=\"482\" src=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam.png\" alt=\"dossier spam, derni\u00e8re \u00e9tape\" class=\"wp-image-871\" srcset=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam.png 476w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam-296x300.png 296w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam-50x50.png 50w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam-60x60.png 60w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/not-a-spam-100x100.png 100w\" sizes=\"auto, (max-width: 476px) 100vw, 476px\" \/><\/figure>\n<\/div>\n\n\n<p>Toutefois, si vous souhaitez que certains mails entrants n&rsquo;aillent jamais dans le dossier spam, utilisez la fonction <a href=\"https:\/\/mailfence.com\/fr\/doc\/#antispam\">Whitelist<\/a> (plans payants).<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Les mails contenant des malwares connus ou des mod\u00e8les malveillants sont <strong>toujours<\/strong> refus\u00e9s pour des raisons de s\u00e9curit\u00e9.<br>Whitelist ne s&rsquo;applique pas aux mails t\u00e9l\u00e9charg\u00e9s \u00e0 partir d&rsquo;un <a href=\"https:\/\/mailfence.com\/fr\/doc\/#pop3client\">compte externe (POP3)<\/a>.<\/p>\n\n\n\n<p><strong>1. R\u00e9glages<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"199\" height=\"310\" src=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25.png\" alt=\"dossier spam, liste blanche : \u00e9tape 1\" class=\"wp-image-999\" srcset=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25.png 199w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25-193x300.png 193w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25-32x50.png 32w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25-39x60.png 39w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/setting-25-64x100.png 64w\" sizes=\"auto, (max-width: 199px) 100vw, 199px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>2. Messages -> Filtres -> Liste blanche<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"1024\" src=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-1022x1024.png\" alt=\"\" class=\"wp-image-12134\" style=\"width:600px\" srcset=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-1022x1024.png 1022w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-300x300.png 300w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-150x150.png 150w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-768x769.png 768w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-50x50.png 50w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-60x60.png 60w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence-100x100.png 100w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/07\/whitelisting-settings-mailfence.png 1200w\" sizes=\"auto, (max-width: 1022px) 100vw, 1022px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>3. Ajouter une adresse e-mail ou un domaine<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"291\" height=\"247\" src=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain.png\" alt=\"dossier spam, liste blanche : \u00e9tape 3\" class=\"wp-image-1002\" style=\"width:298px;height:auto\" srcset=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain.png 291w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain-50x42.png 50w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain-60x51.png 60w, https:\/\/kb.mailfence.com\/wp-content\/uploads\/2019\/12\/add-email-or-domain-100x85.png 100w\" sizes=\"auto, (max-width: 291px) 100vw, 291px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Vous pouvez \u00e9galement \u00ab\u00a0D\u00e9sactiver l&rsquo;antispam pour tous les mails entrants\u00a0\u00bb.<br>En activant cette option, vous mettrez sur liste blanche TOUS les mails entrants.<br>Nous ne recommandons pas cette option pour \u00e9viter de recevoir des spams.  <\/p>\n\n\n\n<p>Consultez <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5808\">cet article de la base de donn\u00e9es<\/a> pour conna\u00eetre le nombre d&rsquo;entr\u00e9es de liste blanche que vous pouvez cr\u00e9er.<\/p>\n\n\n\n<p>Dans tous les cas, vous pouvez toujours demander \u00e0 l&rsquo;exp\u00e9diteur de <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5762\">suivre les bonnes pratiques<\/a> pour \u00e9viter que ses mails ne soient consid\u00e9r\u00e9s comme du spam du c\u00f4t\u00e9 de la r\u00e9ception.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si vous trouvez dans votre dossier Spam des messages qui ne devraient pas s&rsquo;y trouver, cliquez avec le bouton droit de la souris sur le message -&gt; Marquer comme \u00ab\u00a0N&rsquo;est pas un spam\u00a0\u00bb. Vous aurez alors la possibilit\u00e9 de les mettre directement sur liste blanche. Toutefois, si vous souhaitez que&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1155],"ht-kb-tag":[],"class_list":["post-5729","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-abus-et-spam"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Emp\u00eacher les mails d&#039;aller dans le dossier spam<\/title>\n<meta name=\"description\" content=\"Si des mails que vous souhaitez lire atterrissent dans le dossier spam, vous pouvez l&#039;\u00e9viter en ajoutant l&#039;adresse de l&#039;exp\u00e9diteur \u00e0 votre liste blanche.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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