{"id":5723,"date":"2019-07-23T12:53:34","date_gmt":"2019-07-23T12:53:34","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/pourquoi-ne-recois-je-pas-certains-courriels\/"},"modified":"2025-01-31T10:17:40","modified_gmt":"2025-01-31T10:17:40","slug":"pourquoi-ne-recois-je-pas-certains-mails","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/","title":{"rendered":"Pourquoi ne re\u00e7ois-je pas certains mails ?"},"content":{"rendered":"\n<p>Cela peut \u00eatre d\u00fb \u00e0 diff\u00e9rentes raisons :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L&rsquo;e-mail n&rsquo;a pas \u00e9t\u00e9 envoy\u00e9 avec succ\u00e8s par l&rsquo;exp\u00e9diteur.\nVeuillez contacter le fournisseur de services de l&rsquo;exp\u00e9diteur pour confirmer. <\/li>\n\n\n\n<li>Le courrier \u00e9lectronique peut avoir \u00e9t\u00e9 perdu en raison d&rsquo;un probl\u00e8me de r\u00e9seau ou d&rsquo;une erreur technique au niveau de l&rsquo;un des relais (de courrier \u00e9lectronique).\nIl n&rsquo;y a pas grand-chose \u00e0 faire dans ce cas.\nLe mieux est de demander \u00e0 l&rsquo;exp\u00e9diteur de r\u00e9essayer.\nSi le probl\u00e8me persiste, <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5537\">contactez notre service d&rsquo;assistance<\/a>.   <\/li>\n\n\n\n<li>L&rsquo;e-mail a peut-\u00eatre \u00e9t\u00e9 consid\u00e9r\u00e9 comme un spam et d\u00e9plac\u00e9 dans le dossier Spam. Veuillez v\u00e9rifier votre dossier Spam (les mails dans ce dossier sont sujets \u00e0 une suppression automatique).<\/li>\n\n\n\n<li>L&rsquo;e-mail a peut-\u00eatre \u00e9t\u00e9 filtr\u00e9 et n&rsquo;est pas disponible dans le dossier de la bo\u00eete de r\u00e9ception. Veuillez v\u00e9rifier vos <a href=\"https:\/\/mailfence.com\/fr\/doc\/#filters\">filtres de courrier \u00e9lectronique entrant<\/a> pour confirmer.<\/li>\n\n\n\n<li>Il se peut que l&rsquo;e-mail ait obtenu un <a href=\"https:\/\/moz.com\/help\/link-explorer\/link-building\/spam-score\">score \u00e9lev\u00e9 de spam<\/a> et qu&rsquo;il ait donc \u00e9t\u00e9 refus\u00e9 au moment de la r\u00e9ception.\nCette mesure vise \u00e0 mieux prot\u00e9ger nos utilisateurs contre les abus et les fraudes.\nVeuillez demander \u00e0 l&rsquo;exp\u00e9diteur de <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5762\">respecter les bonnes pratiques<\/a>.  <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Vous pouvez \u00e9galement <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5729\">mettre l&rsquo;<\/a> adresse ou le domaine de l&rsquo;exp\u00e9diteur <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5729\">sur liste blanche<\/a> dans le cadre d&rsquo;un plan payant.<\/p>\n\n\n\n<p>Si aucun des points ci-dessus ne vous aide, ou si vous pensez qu&rsquo;un mail a \u00e9t\u00e9 refus\u00e9 \u00e0 tort (par exemple, un faux positif), envoyez un mail \u00e0 notre service d&rsquo;assistance :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/blog.mailfence.com\/fr\/comprendre-utiliser-en-tete-email\/\"><strong>En-t\u00eate complet + corps<\/strong><\/a> ou <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5693#htoc-for-exporting-a-specific-email\"><strong>archive<\/strong><\/a> de l&rsquo;e-mail qui n&rsquo;est pas arriv\u00e9 (vous devrez contacter l&rsquo;exp\u00e9diteur pour qu&rsquo;il vous le communique)<\/li>\n\n\n\n<li>Si ce n&rsquo;est pas possible, indiquez au moins la <strong>date<\/strong> et l&rsquo;<strong>adresse de l&rsquo;exp\u00e9diteur<\/strong> dont vous attendiez le mail (qui n&rsquo;est jamais arriv\u00e9).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cela peut \u00eatre d\u00fb \u00e0 diff\u00e9rentes raisons : Si aucun des points ci-dessus ne vous aide, ou si vous pensez qu&rsquo;un mail a \u00e9t\u00e9 refus\u00e9 \u00e0 tort (par exemple, un faux positif), envoyez un mail \u00e0 notre service d&rsquo;assistance :<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1155,1132],"ht-kb-tag":[],"class_list":["post-5723","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-abus-et-spam","ht_kb_category-messages-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pourquoi ne re\u00e7ois-je pas certains mails ? - Mailfence Support<\/title>\n<meta name=\"description\" content=\"Si vous ne recevez pas syst\u00e9matiquement des mails provenant de personnes sp\u00e9cifiques, cela peut \u00eatre d\u00fb \u00e0 diff\u00e9rentes raisons\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi ne re\u00e7ois-je pas certains mails ? - Mailfence Support\" \/>\n<meta property=\"og:description\" content=\"Si vous ne recevez pas syst\u00e9matiquement des mails provenant de personnes sp\u00e9cifiques, cela peut \u00eatre d\u00fb \u00e0 diff\u00e9rentes raisons\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/\" \/>\n<meta property=\"og:site_name\" content=\"Mailfence Support\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mailfence\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-31T10:17:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2022\/08\/SOCIAL-IMAGE-blog-KB.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@mailfence\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"TechArticle\",\"@id\":\"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/\"},\"author\":{\"name\":\"Mailfence Support\",\"@id\":\"https:\/\/kb.mailfence.com\/fr\/#\/schema\/person\/2ef2930e7a1ee7003aaeb419def643cd\"},\"headline\":\"Pourquoi ne re\u00e7ois-je pas certains mails ?\",\"datePublished\":\"2019-07-23T12:53:34+00:00\",\"dateModified\":\"2025-01-31T10:17:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/\"},\"wordCount\":327,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kb.mailfence.com\/fr\/#organization\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/\",\"url\":\"https:\/\/kb.mailfence.com\/fr\/kb\/pourquoi-ne-recois-je-pas-certains-mails\/\",\"name\":\"Pourquoi ne re\u00e7ois-je pas certains mails ? 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