{"id":5537,"date":"2020-09-14T17:31:19","date_gmt":"2020-09-14T17:31:19","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/comment-joindre-le-service-clientele-de-mailfence\/"},"modified":"2025-11-24T07:12:32","modified_gmt":"2025-11-24T07:12:32","slug":"comment-joindre-service-clientele","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/fr\/kb\/comment-joindre-service-clientele\/","title":{"rendered":"Comment joindre le service client\u00e8le de Mailfence ?"},"content":{"rendered":"\n<p>Vous pouvez contacter le service client\u00e8le de Mailfence en envoyant un e-mail \u00e0 :<\/p>\n\n\n\n<p><strong>support@mailfence.com<\/strong> &#8211; Pour toutes les questions relatives aux rapports, \u00e0 l&rsquo;assistance et aux paiements.<br><strong>marketing@mailfence.com<\/strong> &#8211; Pour toutes les questions relatives au marketing.<br><strong>press@mailfence.com<\/strong> &#8211; Pour toutes les questions relatives \u00e0 la presse.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Les utilisateurs du plan gratuit doivent se r\u00e9f\u00e9rer \u00e0 notre aide en ligne (cliquez sur le symbole \u2018?\u2019 \u00e0 droite de la barre de menu dans la version bureau &gt; aide en ligne) ou \u00e0 la documentation publique, la base de connaissances (KB), le <a href=\"https:\/\/blog.mailfence.com\/fr\/\">blog<\/a> et les ressources int\u00e9gr\u00e9es \u00e0 l\u2019application. En raison de ressources limit\u00e9es, <strong>nous ne r\u00e9pondons pas aux emails des utilisateurs du plan gratuit<\/strong>, sauf si la disponibilit\u00e9 du personnel le permet (ce qui est tr\u00e8s improbable) ou si votre demande est tr\u00e8s sp\u00e9cifique et ne peut pas \u00eatre r\u00e9solue via les outils mentionn\u00e9s ci-dessus.<br><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">Les utilisateurs payants b\u00e9n\u00e9ficient d&rsquo;un support prioritaire, et toutes les demandes seront prises en charge. Cependant, certains retards peuvent survenir \u2013 merci de votre patience. <strong>Le temps de r\u00e9ponse typique est compris entre quelques minutes et 3 jours<\/strong>, selon la complexit\u00e9 du probl\u00e8me et la charge de travail actuelle du support.<\/p>\n\n\n\n<p>Les faux num\u00e9ros de t\u00e9l\u00e9phone d&rsquo;assistance \u00e0 la client\u00e8le ou les escroqueries \u00e0 l&rsquo;assistance technique sont un probl\u00e8me qui touche l&rsquo;ensemble du secteur.\nIl existe de nombreuses pages d&rsquo;escroquerie au support Mailfence en ligne.\nElles annoncent toutes \u00ab\u00a0num\u00e9ro d&rsquo;assistance Mailfence\u00a0\u00bb ou \u00ab\u00a0assistance technique Mailfence\u00a0\u00bb, en ciblant des mots cl\u00e9s susceptibles d&rsquo;\u00eatre recherch\u00e9s dans les moteurs de recherche.\nLes escrocs utilisent principalement des <a href=\"https:\/\/blog.mailfence.com\/what-is-social-engineering\/\">tactiques de peur<\/a> pour vous inciter \u00e0 utiliser des services d&rsquo;assistance technique inutiles et vous pousser \u00e0 les payer pour r\u00e9soudre un probl\u00e8me inexistant.\nIls peuvent \u00e9galement vous inciter \u00e0 installer un <a href=\"https:\/\/blog.mailfence.com\/10-tips-to-protect-your-computer\/\">logiciel malveillant<\/a>, un <a href=\"https:\/\/blog.mailfence.com\/top-5-ways-protect-your-device-from-ransomware\/\">ransomware<\/a> ou d&rsquo;autres programmes ind\u00e9sirables susceptibles de voler vos donn\u00e9es (personnelles ou financi\u00e8res) ou d&rsquo;endommager vos donn\u00e9es ou votre appareil.    <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\"><strong>Ne faites pas confiance aux num\u00e9ros d&rsquo;assistance \u00e0 la client\u00e8le que vous trouvez en ligne ou ailleurs, car il s&rsquo;agit le plus souvent d&rsquo;escroqueries et\/ou de tentatives d&rsquo;<a href=\"https:\/\/blog.mailfence.com\/what-is-phishing\/\">hame\u00e7onnage<\/a>.<\/strong><\/p>\n\n\n\n<p><strong>N&rsquo;appelez aucun num\u00e9ro de t\u00e9l\u00e9phone d&rsquo;assistance \u00e0 moins qu&rsquo;il ne vous ait \u00e9t\u00e9 directement envoy\u00e9 par courriel par notre \u00e9quipe d&rsquo;assistance.<\/strong><\/p>\n\n\n\n<p>Pour des conseils g\u00e9n\u00e9raux sur la s\u00e9curit\u00e9 en ligne et la protection de la vie priv\u00e9e, consultez notre <a href=\"https:\/\/blog.mailfence.com\/email-security-and-privacy-course\/\">cours de sensibilisation \u00e0 la messagerie \u00e9lectronique et \u00e0 la protection de la vie priv\u00e9e.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-voici-quelques-liens-interessants-et-connexes\">Voici quelques liens int\u00e9ressants et connexes.<\/h4>\n\n\n\n<ul class=\"wp-block-yoast-seo-related-links yoast-seo-related-links\">\n<li><a href=\"https:\/\/kb.mailfence.com\/fr\/kb\/mail-hameconnage-que-faire\/\">Que dois-je faire lorsque je re\u00e7ois un mails d\u2019hame\u00e7onnage ?<\/a><br><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.mailfence.com\/fr\/kb\/compte-bloque-ou-suspendu\/\">Que dois-je faire si mon compte Mailfence est bloqu\u00e9 ou suspendu ?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Vous pouvez contacter le service client\u00e8le de Mailfence en envoyant un e-mail \u00e0 : support@mailfence.com &#8211; Pour toutes les questions relatives aux rapports, \u00e0 l&rsquo;assistance et aux paiements.marketing@mailfence.com &#8211; Pour toutes les questions relatives au marketing.press@mailfence.com &#8211; Pour toutes les questions relatives \u00e0 la presse. Les faux num\u00e9ros de t\u00e9l\u00e9phone&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1145],"ht-kb-tag":[],"class_list":["post-5537","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-transparence-et-ouverture"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment joindre le service client\u00e8le de Mailfence ? - Mailfence Support<\/title>\n<meta name=\"description\" content=\"Dans cet article de la KB, nous allons vous montrer comment vous pouvez contacter le service d&#039;assistance \u00e0 la client\u00e8le de Mailfence. 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