{"id":9628,"date":"2019-07-23T12:53:34","date_gmt":"2019-07-23T12:53:34","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/por-que-no-recibo-algunos-correos-electronicos\/"},"modified":"2025-02-05T11:38:09","modified_gmt":"2025-02-05T11:38:09","slug":"por-que-no-recibo-algunos-correos-electronicos","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/","title":{"rendered":"No recibo algunos correos electr\u00f3nicos: Por qu\u00e9?"},"content":{"rendered":"\n<p>Esto puede deberse a diferentes motivos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El remitente no ha enviado correctamente el correo electr\u00f3nico. Ponte en contacto con el proveedor de servicios del remitente para confirmarlo. <\/li>\n\n\n\n<li>El correo electr\u00f3nico puede haberse perdido debido a un problema de red o a un error t\u00e9cnico en uno de los rel\u00e9s (de correo electr\u00f3nico). Aqu\u00ed no se puede hacer gran cosa. Lo mejor ser\u00eda pedir al remitente que lo intente de nuevo. Si el problema persiste, <a href=\"https:\/\/kb.mailfence.com\/fr\/?post_type=ht_kb&amp;p=5537\">ponte en contacto con nuestro servicio de asistencia<\/a>.<\/li>\n\n\n\n<li>Es posible que el correo electr\u00f3nico se haya considerado spam y se haya movido a la carpeta Spam.\nComprueba tu carpeta de correo no deseado (los mensajes de esta carpeta se eliminan autom\u00e1ticamente). <\/li>\n\n\n\n<li>Es posible que el correo electr\u00f3nico se haya filtrado y no est\u00e9 disponible en la carpeta Bandeja de entrada. Comprueba tus <a href=\"https:\/\/blog.mailfence.com\/es\/encabezados-del-correo-electronico\/\">filtros de correo electr\u00f3nico entrante<\/a> para confirmarlo.<\/li>\n\n\n\n<li>Es posible que el correo electr\u00f3nico haya recibido una <a href=\"https:\/\/moz.com\/help\/link-explorer\/link-building\/spam-score\">puntuaci\u00f3n alta de spam<\/a> y, por tanto, haya sido rechazado en el momento de la recepci\u00f3n. Esto se hace para proteger mejor a nuestros usuarios de abusos y fraudes. Por favor, pide al remitente que <a href=\"https:\/\/kb.mailfence.com\/kb\/why-emails-i-send-are-going-into-the-spam-folder-on-recipient-side\/\">siga las buenas pr\u00e1cticas<\/a>.  <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Alternativamente, puedes <a href=\"https:\/\/kb.mailfence.com\/kb\/how-can-i-make-sure-that-some-emails-never-go-into-the-spam-folder\/\">poner en la lista blanca la<\/a> direcci\u00f3n del remitente o el dominio en un plan de pago.<\/p>\n\n\n\n<p>En caso de que ninguno de los puntos anteriores te ayude, o si crees que un correo electr\u00f3nico ha sido rechazado err\u00f3neamente (por ejemplo, un falso positivo), env\u00eda un correo electr\u00f3nico a nuestro servicio de asistencia con:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/blog.mailfence.com\/es\/encabezados-del-correo-electronico\/\"><strong>Cabecera completa + cuerpo<\/strong><\/a> o <a href=\"https:\/\/kb.mailfence.com\/kb\/how-to-export-data-from-mailfence-account\/#htoc-for-exporting-a-specific-email\"><strong>archivo<\/strong><\/a> del correo electr\u00f3nico que nunca lleg\u00f3 (tendr\u00e1s que ponerte en contacto con el remitente para que te lo comunique)<\/li>\n\n\n\n<li>Si lo anterior no es posible, entonces al menos la <strong>fecha<\/strong> y la <strong>direcci\u00f3n del remitente<\/strong> de la que esperabas recibir el correo electr\u00f3nico (que nunca lleg\u00f3 a mi buz\u00f3n).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Esto puede deberse a diferentes motivos: En caso de que ninguno de los puntos anteriores te ayude, o si crees que un correo electr\u00f3nico ha sido rechazado err\u00f3neamente (por ejemplo, un falso positivo), env\u00eda un correo electr\u00f3nico a nuestro servicio de asistencia con:<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1244,1182],"ht-kb-tag":[],"class_list":["post-9628","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-abuso-y-spam","ht_kb_category-mensajes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>No recibo algunos correos electr\u00f3nicos: Por qu\u00e9? - Mailfence Support<\/title>\n<meta name=\"description\" content=\"No recibo correos electr\u00f3nicos de determinadas personas, puedes a\u00f1adir estos remitentes a tu lista blanca.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"No recibo algunos correos electr\u00f3nicos: Por qu\u00e9? - Mailfence Support\" \/>\n<meta property=\"og:description\" content=\"No recibo correos electr\u00f3nicos de determinadas personas, puedes a\u00f1adir estos remitentes a tu lista blanca.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/\" \/>\n<meta property=\"og:site_name\" content=\"Mailfence Support\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mailfence\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-05T11:38:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kb.mailfence.com\/wp-content\/uploads\/2022\/08\/SOCIAL-IMAGE-blog-KB.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@mailfence\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"TechArticle\",\"@id\":\"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/\"},\"author\":{\"name\":\"Mailfence Support\",\"@id\":\"https:\/\/kb.mailfence.com\/es\/#\/schema\/person\/2ef2930e7a1ee7003aaeb419def643cd\"},\"headline\":\"No recibo algunos correos electr\u00f3nicos: Por qu\u00e9?\",\"datePublished\":\"2019-07-23T12:53:34+00:00\",\"dateModified\":\"2025-02-05T11:38:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/\"},\"wordCount\":333,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kb.mailfence.com\/es\/#organization\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/\",\"url\":\"https:\/\/kb.mailfence.com\/es\/kb\/por-que-no-recibo-algunos-correos-electronicos\/\",\"name\":\"No recibo algunos correos electr\u00f3nicos: Por qu\u00e9? 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