{"id":9139,"date":"2020-09-14T17:31:19","date_gmt":"2020-09-14T17:31:19","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/como-contactar-con-el-servicio-de-atencion-al-cliente-de-mailfence\/"},"modified":"2025-02-03T11:31:15","modified_gmt":"2025-02-03T11:31:15","slug":"como-contactar-mailfence","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/es\/kb\/como-contactar-mailfence\/","title":{"rendered":"\u00bfC\u00f3mo contactar con el Suporte Mailfence?"},"content":{"rendered":"\n<p>Puedes ponerte en contacto con el servicio de suporte y atenci\u00f3n al cliente de Mailfence enviando un correo electr\u00f3nico a:<\/p>\n\n\n\n<p><strong>support@mailfence.com<\/strong> &#8211; Para todo tipo de consultas relacionadas con informes, soporte y pagos.<br><strong>marketing@mailfence.com<\/strong> &#8211; Para todo tipo de consultas relacionadas con marketing.<br><strong>press@mailfence.com<\/strong> &#8211; Para todo tipo de consultas relacionadas con prensa.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">La asistencia por correo electr\u00f3nico est\u00e1 abierta en todo momento y disponible para todos los usuarios.\nLos usuarios de pago tienen asistencia prioritaria. <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">El tiempo de respuesta habitual es inferior a 24 horas.\nEsto puede retrasarse debido a otros factores (por ejemplo, carga inusual de tickets de soporte, reducci\u00f3n del horario de trabajo durante los fines de semana, reducci\u00f3n de la plantilla debido a vacaciones\/otras razones). <\/p>\n\n\n\n<p>Los n\u00fameros de tel\u00e9fono falsos de atenci\u00f3n al cliente o las estafas de soporte t\u00e9cnico son un problema en todo el sector. Hay muchas p\u00e1ginas de estafa de soporte de Mailfence en Internet. Todas anuncian \u00abn\u00famero de soporte de Mailfence\u00bb o \u00absoporte t\u00e9cnico de Mailfence\u00bb, apuntando a palabras clave susceptibles de ser buscadas en los motores de b\u00fasqueda. Los estafadores suelen utilizar <a href=\"https:\/\/blog.mailfence.com\/es\/que-es-la-ingenieria-social\/\">t\u00e1cticas de miedo<\/a> para enga\u00f1arte con servicios de soporte t\u00e9cnico innecesarios y presionarte para que les pagues para solucionar un problema inexistente. Tambi\u00e9n pueden enga\u00f1arte para que instales un <a href=\"https:\/\/blog.mailfence.com\/es\/10-consejos-para-proteger-su-ordenador\/\">malware<\/a>, un <a href=\"https:\/\/blog.mailfence.com\/es\/protegerse-del-ransomware\/\">ransomware<\/a> u otros programas no deseados que pueden robar tus datos (personales o financieros) o da\u00f1ar tus datos o tu dispositivo.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\"><strong>No te f\u00edes de los n\u00fameros de atenci\u00f3n al cliente que encuentres en Internet o en cualquier otro sitio, porque en su mayor\u00eda son estafas y\/o intentos de <a href=\"https:\/\/blog.mailfence.com\/es\/que-es-el-phishing\/\">phishing<\/a>.<\/strong><\/p>\n\n\n\n<p><strong>No llames a ning\u00fan n\u00famero de tel\u00e9fono de asistencia a menos que te lo haya enviado directamente por correo electr\u00f3nico nuestro equipo de asistencia<\/strong> y<strong> suporte Mailfence.<\/strong><\/p>\n\n\n\n<p>Para obtener consejos generales sobre seguridad y privacidad en Internet, consulta nuestro <a href=\"https:\/\/blog.mailfence.com\/es\/seguridad-y-privacidad-del-e-mail\/\">curso de concienciaci\u00f3n y privacidad del correo electr\u00f3nico.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-aqui-tienes-algunos-enlaces-interesantes-y-relacionados\">Aqu\u00ed tienes algunos enlaces interesantes y relacionados.<\/h4>\n\n\n\n<ul class=\"wp-block-yoast-seo-related-links yoast-seo-related-links\">\n<li><a href=\"https:\/\/kb.mailfence.com\/pt\/kb\/what-should-i-do-when-i-receive-a-phishing-email\/\">\u00bfQu\u00e9 debo hacer cuando recibo un correo electr\u00f3nico de phishing?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.mailfence.com\/pt\/kb\/what-should-i-do-if-my-account-has-been-locked\/\">\u00bfQu\u00e9 debo hacer si mi cuenta Mailfence est\u00e1 bloqueada o suspendida?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Puedes ponerte en contacto con el servicio de suporte y atenci\u00f3n al cliente de Mailfence enviando un correo electr\u00f3nico a: support@mailfence.com &#8211; Para todo tipo de consultas relacionadas con informes, soporte y pagos.marketing@mailfence.com &#8211; Para todo tipo de consultas relacionadas con marketing.press@mailfence.com &#8211; Para todo tipo de consultas relacionadas con&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1220],"ht-kb-tag":[],"class_list":["post-9139","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-transparencia-y-apertura"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00bfC\u00f3mo contactar con el Suporte Mailfence? 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