{"id":10195,"date":"2019-07-11T12:15:04","date_gmt":"2019-07-11T12:15:04","guid":{"rendered":"https:\/\/kb.mailfence.com\/kb\/que-debo-hacer-si-mi-cuenta-mailfence-esta-bloqueada-o-suspendida\/"},"modified":"2025-02-05T14:28:18","modified_gmt":"2025-02-05T14:28:18","slug":"que-debo-hacer-si-mi-cuenta-mailfence-esta-bloqueada-o-suspendida","status":"publish","type":"ht_kb","link":"https:\/\/kb.mailfence.com\/es\/kb\/que-debo-hacer-si-mi-cuenta-mailfence-esta-bloqueada-o-suspendida\/","title":{"rendered":"\u00bfQu\u00e9 debo hacer si mi cuenta Mailfence est\u00e1 bloqueada o suspendida?"},"content":{"rendered":"\n<p><a href=\"https:\/\/kb.mailfence.com\/es\/\">Esto puede deberse<\/a> a cualquiera de las siguientes razones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tu cuenta ha alcanzado el <a href=\"https:\/\/mailfence.com\/es\/preguntas-frecuentes.jsp\">periodo de inactividad<\/a>. Las cuentas gratuitas se suspenden tras 7 meses de inactividad y se eliminan totalmente 5 meses despu\u00e9s. Las cuentas de pago no se eliminan mientras se reciban los pagos.<\/li>\n\n\n\n<li>Tu cuenta ha sido comprometida y ha enviado grandes cantidades de correos basura, lo que ha obligado a nuestro sistema antispam\/antiabuso a bloquearla.<\/li>\n\n\n\n<li>No hemos recibido el pago de la suscripci\u00f3n pendiente.<\/li>\n\n\n\n<li>Hay un fallo t\u00e9cnico.<\/li>\n<\/ul>\n\n\n\n<p>Sea cual sea el caso, puedes <a href=\"https:\/\/kb.mailfence.com\/es\/?post_type=ht_kb&amp;p=9139\">ponerte en contacto con nuestro servicio de asistencia por correo electr\u00f3nico<\/a> <strong>utilizando la <a href=\"https:\/\/kb.mailfence.com\/es\/?post_type=ht_kb&amp;p=9420\">direcci\u00f3n de correo electr\u00f3nico de restablecimiento\/notificaci\u00f3n<\/a> (la que utilizaste al registrar tu cuenta en Mailfence)<\/strong> de la cuenta Mailfence en cuesti\u00f3n.<\/p>\n\n\n\n<p>El procedimiento para desbloquear la cuenta Mailfence puede incluir comprobaciones adicionales de verificaci\u00f3n de la identidad del usuario.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Cuando <a href=\"https:\/\/kb.mailfence.com\/es\/?post_type=ht_kb&amp;p=9139\">te pongas en contacto con nosotros<\/a>, no olvides mencionar el nombre de usuario\/direcci\u00f3n de correo electr\u00f3nico de tu cuenta y el paquete de suscripci\u00f3n.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Esto puede deberse a cualquiera de las siguientes razones: Sea cual sea el caso, puedes ponerte en contacto con nuestro servicio de asistencia por correo electr\u00f3nico utilizando la direcci\u00f3n de correo electr\u00f3nico de restablecimiento\/notificaci\u00f3n (la que utilizaste al registrar tu cuenta en Mailfence) de la cuenta Mailfence en cuesti\u00f3n. El&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[1205],"ht-kb-tag":[],"class_list":["post-10195","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-gestion-de-cuentas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mi cuenta Mailfence est\u00e1 bloqueada \u00bfc\u00f3mo debo proceder?<\/title>\n<meta name=\"description\" content=\"Hay varias razones por las que tu cuenta Mailfence estar bloqueada. 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