How can I upgrade my Mailfence account to an Entry/Pro/Ultra plan?
To upgrade your Mailfence account, simply go into your account and following these steps: 1. Settings You can directly click...
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Account subscription and payments
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How can I downgrade from higher tier plan to a lower tier plan in Mailfence?
Simply go into your account and following these steps: 1. Settings 2. Account -> Subscription 3. Choose desired plan Send... -
Do you accept monthly payments?
Unfortunately we do not accept monthly payments. It is difficult for us to process monthly payments and we can not... -
How can I change my payment method?
If you want to change your payment method, please send us an email to support@mailfence.com (PGP key). -
It says I’m still in the free plan after upgrading to the paid plan. Why is this?
Thank you for upgrading to a paid plan. Payment processing can take up to 24 hours for various reasons. Consequently,... -
SMS and FAX prices for Mailfence
Mailfence allows you to send SMSs or Faxes. The Mailfence SMSs are used to obtain reminders, notifications or even to... -
Does Mailfence offer discount?
Mailfence offers discount to non-profit organizations and organizations that fight for a cause. The size of the discount depends on... -
How can I renew my annual subscription?
You do not need to do anything to renew your annual subscription. Your account will be prolonged automatically upon reaching... -
What happens if I downgrade?
What happens when you downgrade from a paying plan to a lower-tier subscription. If you want to know how to... -
Mailfence billing currency
Mailfence is based in Europe and bills in Euros €. If you are using a different currency in your country...
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We have documented the whole application.
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