Where should I send abuse reports?
You can send us abuse reports by email to support@mailfence.com (PGP key). Please include as much information as possible (e.g.,...
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Abuse and spam
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What should I do when I receive a phishing email?
Do not open any attachment and URL included in the phishing email. We only use the following email addresses for... -
Why am I not receiving some emails?
This can be due to different reasons: In case none of the above points help, or if you think an... -
How can I make sure that some emails never go into the spam folder?
In case you find emails in your Spam folder that should not be there, right-click on the message -> Mark... -
Why are emails I send going into the spam folder of the recipient?
Here are some of common practices that you can follow to avoid your emails being regarded/marked as spam on the... -
How can I blacklist a specific sender address?
All of the anti-spam measures are by default always activated for Mailfence accounts. However, in case you want to blacklist...
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