How can I upgrade my Mailfence account ? To upgrade your Mailfence account, go to the web interface of your account using a desktop or laptop computer and...
How to add money to the admin panel wallet For the payment of the accounts managed in your Admin Panel, you need to regularly add funds to the wallet...
How can I renew my annual subscription? The renewal method and date depends on the payment method of your account : You will find receipts of subscription...
Does Mailfence offer discount? Mailfence offers discount to non-profit organizations and organizations that fight for a cause. The size of the discount depends on...
What happens if I downgrade? What happens when you downgrade from a paying plan to a lower-tier subscription. If you want to know how to...
How can I downgrade from higher tier plan to a lower tier plan in Mailfence? Go into your account and following these steps: 1. Settings 2. Account -> Subscription 3. Choose desired plan Click here...
How can I change my payment method? If you want to change your payment method, please send us an email to support@mailfence.com (PGP key).
How can I update my credit card information? If you want to update your credit card information: We will be notified and will process your credit card again.
How does Mailfence appear on my credit card? When we invoice you, in the credit card extract Mailfence appears as ContactOffice Group. COG is our parent company, to...
Do you accept monthly payments? Unfortunately we do not accept monthly payments. It is difficult for us to process monthly payments and we can not...